Harvey Norman New Zealand

2 months ago

I had an excellent experience at Harvey Norman thanks to Manpreet, the TV/AV Manager. I had an issue with my LG Magic Remote, and from the very beginning Manpreet was professional, friendly, and genuinely wanted to help. He took the time to look into my case, kept his word, and went the extra mile to organise a replacement remote for me. Today I finally received my new remote, and I couldn't be happier. It's rare to come across someone who truly cares about customer satisfaction and is willing to put in the effort to help. Manpreet's outstanding customer service made the whole experience stress-free, and I really appreciate everything he did. If you're looking for a new TV, sound system, or any home entertainment products, I highly recommend speaking with Manpreet. You won't be disappointed. Thank you again, Manpreet, for your exceptional service!

5 months ago

Aman provided outstanding customer service while helping us buy a new bed at Harvey Norman Manukau. He was friendly, knowledgeable, and very patient throughout the whole process. He took the time to understand what we were looking for, explained the options clearly, and made the experience easy and stress-free. We really appreciated his professionalism and genuine approach. Thanks to Aman, we felt confident in our purchase and left very happy with our new bed. Excellent service and highly recommended!

3 months ago

⭐☆☆☆☆ (1/5) I have been a loyal Harvey Norman customer for around 10 years, purchasing many products over that time, but unfortunately this was the worst delivery experience I have ever had. I purchased a sofa from the Harvey Norman Manukau branch. On the morning of the scheduled delivery, the driver confirmed a delivery window of 4:00–6:00 pm, then later messaged that he would arrive at 4:45 pm. Based on this, I left work early and rearranged my entire afternoon. At 5:00 pm, the driver called to say he had only just realised my address was in Flat Bush, meaning he had not even checked the delivery location properly before planning his route. He eventually arrived around 6:30 pm, well outside the time he had committed to. When I explained that this was unacceptable because I had taken leave from work to be home, the driver’s attitude was disappointing. Rather than apologising, he became defensive, saying they were busy, tired, and had many deliveries. While I understand delivery teams work under pressure, customers should not have to bear the consequences of poor planning. I also politely asked whether he could help move my existing sofa a short distance to make room for the new one. I fully understand that moving furniture may not be part of the delivery service, but the way he responded was dismissive and unprofessional. A courteous explanation would have made a big difference. Instead of enjoying my new sofa, the delivery experience ruined my evening and left me frustrated. My feedback is not about seeking compensation. I hope Harvey Norman reviews the performance of this delivery contractor, improves scheduling and customer communication, and ensures drivers treat customers with professionalism and respect. Your products are excellent, but the delivery service should reflect the same standard.

4 months ago

I would like to express my disappointment regarding the service I received at the Harvey Norman Manukau supa centre store today. I visited the store to return my Panasonic hand stick blender, as it was experiencing the same issue as before. While using the product, burning smoke was coming out of the motor, making it unsafe to use. As a result, I was considering upgrading to a different brand. When I arrived at the store, I was assisted by two indian staff members. Unfortunately, I found their attitude and manner of communication to be rude and unprofessional. They immediately suggested that I may have been using the product incorrectly, despite having no knowledge of how I use the appliance at home. I have always followed the manufacturer’s instructions and felt it was unfair to be blamed without any evidence. I was disappointed by the way I was spoken to, as it felt more like they were looking for fault on my part rather than trying to help resolve the issue. I had originally purchased the Panasonic blender for $58 and was considering upgrading to another brand costing around $249. However, while I was looking at alternative products, one of the staff members (indian Punjabi lady) approached me and said that I could simply take a refund. This response made me feel unwelcome and discouraged from making a new purchase. The overall experience left me feeling embarrassed, disrespected, and extremely disappointed. As a customer, I expect to be treated with courtesy, professionalism, and respect, regardless of the situation. I would appreciate it if this matter could be reviewed and addressed so that other customers do not have a similar experience in the future. Thank you for your time, and I look forward to your response.

5 months ago

Great. Phoned in the afternoon, they put the item aside for me. I collected & paid. Online click & collect was not "working" for this item. Good old phone call and speaking with a real person worked. I am thankful calls go through to the actual shop floor where they can check actual stock levels and put an item aside. Thank you.