Farmers Trading Company Limited

10 months ago

Doesn't honour delivery times nor communicates delays Ordered a Samsung Fridge (SRS6200S) on 26/11/2025 with a delivery date for 03/12/2025. Worked from home that day to allow delivery to be dropped off, upon nearing 5pm, I called in to see if there was any delays (understanding it was Black Friday). Was then informed that the fridge would be coming only next year due to stock issues, 18/02/2026, close to 3 months from now. I explained that we didn't have a fridge and asked if there was any way to honour the delivery time we have on our invoice, the lady was helpful in trying her best to get it sent for the next week, even with a Mainfreight number with delivery for next week. Fast forward to next week, called up this morning to check just in case to see the status and once again I'm told, delivery is for the 18/02/2026 due to stock issues. This was getting tiresome and we need a fridge, so I requested a refund. What's then even more frustrating is going back online and discovering, not only is Farmers still selling this same model, but exclaims it's in stock, in multiple locations around Auckland. I've even said to them, I'm happy with a floor model, I just want what we paid for. This isn't the first time I've had a very frustrating experience with Farmers group, took me 4 months to receive a refund from Stevens for a set of knives a few years back, I would never end up receiving said knives during the online order, only having my money taken, no product (at least this group is consistent?). Now I only worry it's going to take another 4 months to get a refund for this fridge, which was considerably more money. Do not buy from their online platform - I recommend renting a moving truck, going to Farmers itself, buying what you're after and then wheeling the damn the fridge into the truck yourself to take home. At least this way you actually get what you pay for.

2 years ago

Farmers. Sort your e-commerce systems and supply chain out! They are absolutely shocking. On the 25th I ordered online for click and collect from Farmers Botany a Duvet Cover & Inner that were in-stock at Farmers Botany. 5 working days later, the order is still not ready for collection. I've since cancelled the Duvet Inner & bought this elsewhere, but cannot cancel the Duvet Cover because it's 'in transit'. NP, I will request a refund when I can collect it and purchase this elsewhere also. In the 5-days in-between, I ordered something out of the US and it's already arrived. How is it possible that your online service & experience can be so bad?

5 months ago

Fantastic TVNZ ad campaign music Farmers! Well done!!!!!!!!!!!

2 years ago

Too much stock too many temptations sales staff friendly and very helpful

2 years ago

did not have the product I was looking for