What a Good Written Quote Should Always Include

A verbal price over the phone is a starting point, not something to rely on. A proper written quote is what actually protects both sides if there's ever a disagreement about what was agreed. Here's what a solid one should cover.

The basics

• The business's name, ABN and contact details
• A clear description of the work, including the address
• Whether the price includes GST
• The date the quote was issued and how long it's valid for

The scope and the price

The quote should spell out exactly what's included — labour, materials, disposal, cleanup — and, ideally, what isn't. A single lump sum with no breakdown makes it hard to know what you're actually paying for, or to compare against another quote fairly.

Timing and payment terms

Look for an expected start date and duration, any deposit required and how it's structured, and when the balance is due. Be cautious of quotes that ask for full payment upfront before any work has started.

How variations will be handled

Jobs change once work is underway. A good quote explains how extra work will be priced and agreed — ideally in writing, before it's carried out — rather than appearing as a surprise on the final invoice.