Reapit Ltd.

4 months ago

We are very satisfied with the onboarding process and the support we have received throughout our transition to Reapit. Hollie was excellent in introducing and explaining Reapit before we made the decision to change CRM providers, while Jas ensured a smooth and efficient handover to our Project Manager. Jiwan has been exceptional throughout the implementation. He has been patient, responsive, and highly accommodating, taking the time to answer all of our queries and guide us through each stage of the process. His support has not only made the transition seamless but has also helped us gain a much better understanding of how to make the most of Reapit's features and functionality. Evija has also been fantastic, ensuring our accounts were fully reconciled prior to going live and providing invaluable guidance on the financial aspects of the implementation. Overall, the team has been professional, knowledgeable, and supportive throughout, making our move to Reapit a very positive experience.

2 months ago

We signed up to Reapit for a 3-year contract - worst mistake we've made. The software is incompatible with Outlook, so you can't actually use it efficiently for things like sending email templates to tenants. It's essentially an outdated system, and you're paying a fortune for it. At best, its a filing system with reminders... Microsoft Excel does this better and for free! After a year of trying to end the contract early, and no real help resolving basic Windows/Outlook compatibility issues — their suggestion was to downgrade our Outlook to an older version. Two years later, they're still saying the same thing. Watch out too: they can raise your monthly fees without so much as a phone call — just a newsletter-style bulletin announcing the increase. So check your junk mail. Don't be fooled by the demo before you sign up with Reapit - showing all the "amazing" features it supposedly offers for property management. It's an old system, incompatible with current software, with high fees for a poor service. I'd avoid at all costs.

4 months ago

Hollie, Jas, Jiwan, Evija, and Ciaran were all very helpful throughout the reactivation process. They provided clear guidance, answered our questions promptly, and helped us better understand each stage of the process. Their support, professionalism, and responsiveness made the experience much smoother and easier to navigate. Thank you all for your assistance and dedication.

8 months ago

Alessio was extremely helpful and knowledgeable during our call. He explained the system clearly, answered all my questions, and made sure I understood how to get the most out of Reapit. His support was friendly, proactive, and reassuring throughout.

5 months ago

We have had a terrible experience with reipit and continue to do so. The worst service from a crm provider i've seen in 30 years before crms even existed! We paid them their requested fees, to have (all) my data exported from the system, the export was incomplete and a mess on several levels, we spent months and thousands, trying to sort it out, we went back to them with a clear picture of what was missing and they promised to make it right, weeks later they don't respond to any calls any emails or any cases put in their system, we have warned and warned about legal action and are now forced to engage our lawyers, they just wont give us our intellectual property, we didn't want to completely terminate the service just scale down the service while we took advantage of elements another crm offered, now we are trapped using them or risk loosing our data. We are now faced with hefty legal cost to get our property back, let alone the lost opportunity we are facing due to this. I highly recommend any one thinking of using them to read the fine print around getting your data out of their system, and really think twice because its been hell for no reason with us and certainly something you don't expect and shouldn't have to deal with in modern business.