Foxtons Group plc

3 months ago

The worst agency ever to work with!!! I have started renting with Foxtons in November 2023. I have started to discover that there is a lie after lie after lie. First they sold an apartment saying: You have 2 aircons one in bedroom the other one in living room making it a perfect summer friendly space when it gets warm. (A/C were defective and my landlady told me it would cost £20,000 for them to work which she is not willing to pay). The property happens to be managed by landlord who lives on the same floor of the same building (NIGHTMARE)!!! All of my communication with them was discussed with the landlord behind my back which resulted in me being confronted by my landlord. Complaints were not addressed properly. Came back after 2 months stating they could not find a reason for my complaint!!!! And now, CHERRY ON THE CAKE BEING THEY COMPLETELY IGNORE ME in releasing my deposit. No response for a week. Although an ADR claim has been submitted for disputed amount, the undisputed amount should be returned without any delay!!!! That's a shameee and never again!

6 months ago

We recently conducted a few market appraisals for a small and unassuming property for rental. We met with three agents and Harmit stood out far beyond the others whilst also being the most expensive. However this didn’t matter as you apparently get what you pay for and we could not have been more impressed. From the get go, right until the tenant moved in, his professionalism, attention to detail and delivery of what was promised was second to none and I would highly recommend them again and again. Thanks Harmit, you have restored my faith in a world where Estate Agents just tell you the highest price to get you on board and then ask you to reduce it two weeks later.

6 months ago

BOARDER LINE CRIMINAL COMPANY! I highly advise people do not use Foxtons!! They have made renting very very difficult for us and I couldn't be more happy to now be with a different estate agents who made the whole moving process so much easier. Jan Taylor was an awful property manager who rarely got our issues sorted and set out to have an argument with us, regularly shouting down the phone at as when we had issues and she hadn’t done her job. When our tenancy came to an end through a no fault eviction in which Foxtons hid from us that the the landlord was in legal disputes whilst allowing us to renew the tenancy for what we thought was a further 2 years, we were then told a month later we must vacate the property due to their licensing issues. Foxtons tried to “assist” with finding us a new property and put us in contact with Ben. He was nothing short of harassing, having told him we did not want to rent with Foxtons due to our bad experiences he insisted on trying to find us properties. The properties he did send were well over our budget and nothing like what we wanted. I told him many times that we did not want to be with Foxtons and had already found a property but yet continued to message me, this resulted in me having to block him. I could continue for a lot longer about how awful Foxtons are but this is already long enough. I repeat do not use Foxtons!!

3 years ago

Dear Foxtons Vauxhall Branch, I was a tenant in a Foxtons managed property between 2021-2023 (2 year contract). The tenancy was a complete nightmare from start to finish. For starters, upon moving in to the flat, the following issues were present: -broken glass on bedroom floor -exposed electrical wiring -no smoke detector -unusable kitchen -broken washing machine It took 6 weeks to get the broken glass and kitchen usable. It took a total of 4 weeks before we even received a response to 4 emails sent to different levels of management. During the tenancy the following issues were not dealt with appropriately: -broken washing machine for 3 months. I am a nurse who was working in covid intensive care at the time, believe me it was in everyone's interest for my clothes to be clean. Endless calls with no response (although after waiting on hold for 10+minutes, hanging up and calling back with a hidden number my call was answered in seconds...). No point in emailing or using their MyFoxtons portal. Sincerest apologies if I called to often, but I hope we can agree, 3 months is extreme. - oven and hob tripping electricity (no means of cooking). Took a week for an electrician to come and review. Told on the phone this will be booked. Called back 2 days later, put in hold and engineer booked straight away. Why lie? Finally, the deposit return. What a waste of everyone's time. £1400 is an actual joke. No response until 4 weeks after initial request for further evidence did I receive a telephone call. Miraculous reduction to £395 (cleaning fee removed along with fee for removal of non existent items). Do you have any idea the stress of holding this sum of money can cause? We received nothing, not even the undisputed amount back, until 8 weeks after the tenancy had ended. The call I received from Foxtons regarding the deposit was, in my opinion, close to blackmail. I was asked to accept the £395 deduction over the phone or let this go to the adjudicator. I asked for a follow-up email and advised that I will review. This was all a mistake. Foxtons proceeded to claim the original amounts from the Mydeposits rather than the reduced amounts. I fell for it and now I am worse off. Clearly, paying rent on time, in full every month, and not trashing the property is not enough. What should I have done? Called less when the washing machine was broken for 3 months? Accepted no means of cooking? Embraced the dangerous glass all over the floor? Just accepted the ridiculous deposit deductions? I will never rent, buy or let out properties through Foxtons. Believe me, all these reviews are true- it is not worth your time. Ps. If they're not answering your call, try hiding your number. Worked a charm for me. Yours sincerely EDIT: No reply from Foxtons despite providing all requested information. More time wasted replying to emails that go unanswered. I suppose this was never and will never be looked into.

11 months ago

We had an excellent experience renting with Foxtons! The entire process was smooth and professional, thanks to the incredible support from our agent. He was patient, communicative, and always willing to go the extra mile to ensure everything went perfectly for us. Our agent worked hard to secure a fair rental agreement, including a 3-year extension with flexible terms that suited our needs. He also made sure to clarify all the details and addressed any questions we had promptly. The entire process, from negotiation to signing the contract, was seamless and stress-free.