Metro Inc.

6 months ago

Absolutely outstanding experience with Diana in the receiving area at Metro. She is extremely professional, efficient, and clearly knows her job inside out. Even under pressure, she handled everything smoothly without any delays or confusion. What really stands out is her respectful attitude and the way she communicates—she treats drivers with professionalism and makes the whole process fast and stress-free. This kind of service is rare to find. Diana sets a high standard for others. Truly one of the best people to deal with—highly appreciated!

4 months ago

Absolute bad experience in Metro Kirkland store, and as he said, he was store manager. It was a bout food hero which each package must have a one point card on. It's Saturday and I was there to pick five packages for eight orders. He gave me five point card JUST ONE OF THEM HAD POINT ATTACH. THE REST HE CUT ALL POINTS AND JUST PASSED ME. I LOOK FOR THE REASON, HE SAID ALL WAS UNDER ONE NAME AND YOU Recieved JUST ONE! AND HE Mentioned THAT YOU Ordered Separately BECAUSE OF THE POINTS AND YOU WAIST MY TIME, BECAUSE 5 TIMES I NEED TO GO TO THE FREEZER? ! WAS IT RESPECTFUL? AND MANAGER CAN CHANGE THE POLICY?

2 years ago

Subject: Continuous Issues with Curbside Pickup Service Super C Boulevard Cousineau, Saint-Hubert. Hi, I hope this message finds you well. I am writing to express my frustration and disappointment with the recent decline in service quality for our weekly online grocery pickups. Over the past several weeks, the substitutions made by your employees have been consistently illogical and inconvenient. Despite providing authorization for substitutions, the lack of diced tomatoes, red beans, or tomato paste, from any brand in the store, was particularly baffling during my latest order. When I contacted a person "in charge," who coincidentally assembled my order, I was informed that they are unable to call customers to confirm substitutions. This defeats the purpose of the service, as I had to send my husband to the store to retrieve the missing products, essentially nullifying the time-saving benefit of using your service. This is not an isolated incident; it has occurred at least 4-5 times, and each time there were viable substitutes available. It seems there is a fundamental issue with the logical thinking and decision-making of your employees. It is disheartening that the individuals responsible for assembling our groceries cannot exercise basic logic in making appropriate substitutions. I strongly urge your corporate office to provide comprehensive coaching and training to these employees, ensuring they understand the importance of their role and the impact their decisions have on customer satisfaction. The purpose of utilizing your service is to save time, not to endure repeated inconvenience and frustration. I trust that you will address this matter promptly and take the necessary steps to improve the quality of service provided by your store. Have a nice day !

a year ago

I wish I could give 0 stars. When I opened my account it was set to English. I received emails for a short time in English, then they switched to French. I have emailed and called Metro several times about this and they have done nothing. I deleted my account today, and plan to not shop there again.

4 years ago

The online portion of this company has got to be the absolute worst. Its just like they don't even care. Without fail, each week we have used this service (during there pandemic) they have in some way or another messed up our orders. Sure they give out refunds for the mistakes - BUT - they just don't care and they just don't listen. Either they substitute items when we request them not to, send us wrong quantities, bill us for items not shipped, and or send us fruit at end of life. No matter how many times we have spoken to customer service about the issues, nothing ever changes. We spend on avg. 1400 - 2000 a month with Metro and its disappointing how much they simply do not care about the online portion of their business. They take the customers for granted.