mycar Tyre & Auto Service

a month ago

Had a great experience with MyCar Tyre & Auto Richmond. (Sam) was really helpful and looked after us from start to finish. The tyres were good quality and the price was very reasonable. Excellent service and highly recommended! ⭐⭐⭐⭐⭐

2 months ago

Andrew and his team at myCar were absolutely phenomenal. I called with an electrical issue and they kindly offered to fit me in within 20 minutes to ensure my car was safe to drive to my night shifts. They found and fixed the problem on the spot. The whole team was friendly, efficient and very personable. I would highly recommend Andrew and his team and I’m sure I will be back!

6 months ago

I had an extremely disappointing experience with this mechanic and would strongly caution others before bringing their car here. I took my car in last Thursday for a basic service, which should include standard checks such as oil levels and general inspection. The very next day my car displayed a warning saying the oil level was low and that I needed to add oil immediately. This was alarming considering the car had just been serviced. When I called the workshop on Saturday morning to explain the issue, the person I spoke to was dismissive and initially unwilling to look at the car that day. I explained that my car was actively telling me to add oil immediately and that I didn’t feel comfortable driving it in that condition. It was only after pushing the issue that they reluctantly agreed to look at it. When my car was eventually inspected, I was told that both the oil sensor and bonnet sensor were “faulty” and that this was simply a coincidence. I was also told that the only issue they found was that my bushings need replacing. This was confusing and concerning, as in my previous three or four services I’ve been told that multiple components required attention, including brakes needing replacing, an engine oil leak, amongst other things, none of which were mentioned this time. To make matters worse, my engine light has now come on following the service and this was not addressed at all. When I raised my concerns, the manager Andrew’s response was essentially that it was just a coincidence and that if I wasn’t happy I could “take it up with the customer care team.” This level of accountability and customer service is unacceptable. As a 23 year old woman, I feel completely taken advantage of and dismissed. I brought my car in expecting a routine service and instead left with new warning messages, unexplained sensor “failures,” and an engine light that was not present before. My car is now in a worse state than when I brought it in. I have never experienced such poor quality service or such dismissive customer treatment. I will absolutely not be returning and would not recommend this workshop to others. **Edit: I do want to add that the operations manager later contacted me after reviewing my phone call with one of the staff. He was very apologetic and understanding, and arranged for me to bring my car into another Mycar location where my sensors were replaced free of charge. He was lovely to deal with and very helpful, which made the overall experience somewhat better.

6 months ago

Got my car checked out by Andrew for a knocking sound. He quickly diagnosed the issue and provided a clear quote for the work. The whole team came across as very knowledgeable and honest, and I genuinely felt like they weren’t trying to rip me off. Would definitely recommend!

a month ago

The bestt!! Everything is so good, from the reception to the output, the price is affordable and the process is very efficient in time!