McDonald's Corporation

3 months ago

Cool place. This is their Chicago headquarters. The menu is bigger than what you would see in a normal McDonald's, with menu items from other parts of the world. The staff is friendly and helpful. The McDonald's Hamburger University where they trains managers is right next door.

a year ago

I wish all the McDonald's locations in the U.S. had this kind of service 🥲. I don't understand why the Big Tasty isn't on the menu at other branches, it's the best burger ever! This McDonald's Headquarters reminded me of the ones we eat at outside the U.S. clean and really good! Sadly, most other branches still need a lot of work

a year ago

Cool place to visit! Ordered Triple Onion Burger (Korean flavor) and Banana Tart McFlurry (Japanese flavor). All came out surprisingly good! Forgot about the look, just enjoy the taste🤤 One down thing is I think they should put more stuffs in the global menu. Other than that everything else is great here!

5 months ago

I go to McDonalds almost every day during the week for a coffee on my way to work. I could make my own or I could go to Starbucks or 7 brew, but I love McDonalds coffee. Lately though not so much. I don't know what is worse, the fact that I get coffee that tastes burnt, bitter and is usually cold. (Lukewarm at best) or the Nasty attitude from the staff. this is not one McDonalds this is everywhere. they act like it's an inconvenience that I had the audacity to pull up to the window at all. they are in no hurry to get orders out. You are lucky if you get a hello or have a nice day. they practically toss the order out the window at you. and slam it shut and walk away. if you do encounter an employee that is pleasant rest assured the ones that have the rude nasty attitude will in fact run them off. Because why would we want people to be pleasant. the Customer service ranks right up there with the DMV. do you y'all teach a class on how to be unpleasant and rude? (too far?) Your food has become entirely too expensive for what it is, your stores are GROSS and they smell, your staff is rude and nasty most days. and God forbid they get your order wrong and you ask for it to be corrected, that is a level of RUDE like never before. I have worked in the food service / hospitality industry, so I try very hard to be kind and pleasant because I have been there. but these people are making it way to hard. Your organization as whole needs to get off your high horse and fix a very broken American staple. before its so damaged that you cannot come back from it. because that is what is happening. people are choosing to go somewhere else for their quick road trip snack, or their morning coffee, because we can buy better product for the same money or even less somewhere else and we don't have to deal with the attitude and rude behaviors. or even worse the ones that are at work and are under the influence of whatever substance they are using (that one is my personal favorite. I have encountered that on multiple occasions) I guess what I am saying in a long, drawn-out way it DO BETTER or GO AWAY...

10 months ago

My family recently experienced a very serious incident at a McDonald’s restaurant (#26537 in Springfield, MA), and the lack of response from McDonald’s corporate has been extremely disappointing. My elderly uncle and aunt accidentally left a purse inside the restaurant. According to the Springfield Police Report (#25-14169-OF), a McDonald’s employee found the purse and placed it in the manager’s office for safekeeping. The next day, the manager stated the purse was thrown away. Inside were their Dominican passports, national ID cards, $750 USD, 20,000 Dominican pesos, a cellphone, and my aunt’s daily medication. This left two elderly foreign visitors with no identification, no money, no medication, and no way to travel. The stress of the situation caused my uncle to be hospitalized, and the family spent significant money and time traveling to Massachusetts, New York City, and the Dominican Consulate to replace all of their documents. We have filed a complaint with the Massachusetts Attorney General, submitted multiple reports through McDonald’s channels, and received three different case numbers. Despite several calls, emails, and detailed explanations, no one from Corporate Risk Management or Legal has ever contacted us. One of the cases was even closed without any follow-up. For a company of this size, the lack of accountability and communication is unacceptable. We are still waiting for McDonald’s corporate to address this situation and take responsibility for what happened.