Chipotle Mexican Grill, Inc.

4 months ago

As of 6/15 at 3pm PST, a young man has been passed out on the pavement outside this store in a heat wave for several hours. I was alerted by a good samaritan. After calling 911 for EMT and wellness check, called the shop warning them about an ambulance coming to help him and asked if I could pay them to bring him water. I understand it’s not their job to help in these situations but a glass of water is a simple humane thing to do for any suffering animal. the manager instead rudely interrupted, said it’s mot her job and hung up on us twice. I pray for more empathy in this struggling world.

3 months ago

Good evening I visited Chipotle on Thursday 6/18, 26. Upon walking into the store, I was not greeted by a worker, neither the manager. The food station was so freaking nasty. Terrible presentation. The night shift young workers were rude as heck. The food was low in the pans, the chicken was dry. The beans were hard and taste uncooked, with a bunch of hot seasonings. The manager didn’t have a care in the world. I have spent several bucks on chipotle, but after tonight, I will not be going back to the location

3 months ago

It took me over 2.5 hours to figure out how to get ahold of a human, including calling the actual store. If you have a problem with you delivery (like say you receive a mashed bag of food mush), the store cannot help, which is frustrating for the employees and for customers. The Chipotle website is 100% useless. The chat bot is a complete waste of shareholder value. I have been an epically long time highly loyal patron. This experience really made me reconsider my loyalty to Chipotle. If Chipotle truly cares about its customers, making it easier to get support should be prioritized. It’s not when everything is working perfectly that good support matters. It’s when things go wrong. If that’s a burden, then maybe Chipotle is in the wrong business. Thank you for your attention to this matter.

5 months ago

Deceptive advertising. I know no one cares there. New limited Chipotle Honey chicken picture shows Guac but it's still an extra $2.75 in Louisville Colorado to have Guac with it.

a year ago

Scam company. I feel corporate has a top-down order to have employees pretend to scan membership rewards and lie to customers about the machine being broken. I always scan my membership and ask them if it went through, they lie saying yes...when I get my receipt it never says it went through anymore...customers only get 4 receipt inputs each month. What happens if a customers PAYS for more than 4 bowls each month but your team members keep LYING about the scanners?! You get LESS cash flow!!!! Yes, I'm a top Chipotle eater at higher than top 1%. I'm also a food business reviewer and have a decent idea how chipotle operates at a store level. I'm also a stockholder because I love the food but I'm not loving it as much as I used to. For the past few months I have been displeased as a customer, and if I'm displeased eating there, then there must be others who dislike how it is being run. I feel I should shed dead weight from my portfolio before non-customer investors catch on. I mainly visit the Montebello location.