Invitation Homes

4 months ago

Absolutely terrible experience. Rain has entered property multiple times, covering the first floor to various degrees dependent on storm severity. They send out vendors who claim to know how to resolve the issue but never do and beat around the bush. Calling for real help is like pulling your teeth out and everyone responds with corporate speak. They raised the rent price by 10% when I renewed but still haven’t fixed any of the problems the property has… Would not recommend this business. Kristy Ware is not good at her job and did not resolve the catastrophic issue.

11 months ago

We rented for nearly two years with this company and thankfully moved last month. I loved the area and the neighbors were great, but I will absolutely recommend to anyone - do NOT rent with them. They nickel and dime you for starters. They tried charging us $75 for existing damage that further broke down from use since whoever “fixed” it did a horrible job. The REAL dealbreaker occurred this year, a couple of months ago. During a bad storm, in the craziest occurrence, the home was hit by lightning. It traveled down and started a fire by one of the windows, which thankfully firefighters took care of quickly so it was just a small one. Besides that, the electrical was severely damaged, the roof, exterior where the firefighters broke down. It also led to the replacement of both the water heater and garage motor, and then the fuse for the AC. Now here’s the problem - when you put in a maintenance order, you can only pick a specific item and then add comments to it, which apparently don’t matter because the electrician had no knowledge of any other problem but the one specific item. From there, it took an entire month, numerous phone calls, no callbacks, emails, and both written requests for repairs to finally have the problem solved. Which left my family in an unsafe home for that whole month, loss of use for half the home, and even unable to do laundry. So from there, I try to contact them for some sort of “compensation” per se since I’m paying nearly $2200 for a home that I couldn’t use half of for a whole month. Did they care? No. They played me on “we can’t even request that until the repairs are finished.” Eventually, I got ahold of someone after they’re finished and whatever documentation for this “request” and more time goes by, a whole BBB complaint, I finally hear back saying it was approved… FOR $100 DOLLARS. Because they “can’t offer compensation for a weather related occurrence.” Did the weather cause it? Yes. But the weather did not cause it to take an entire month to repair. I’ll also add that I got emails on updates for the maintenance order, so I knew every time the vendor submitted a quote, and every time that they denied it. Because they care more about their money than their renters. Since we’ve moved out, I’d like to add they sent me an outrageous bill for around $5,000 , $3200 after my nearly $2000 deposit claiming we owe for damages, attorney fees for “eviction” when we left at the end of our lease with the proper 60 day notice. Supposedly the tree was not maintained, when it was. Then about $500 per each 3 bedrooms to replace the carpet when two bedrooms were barely ever used since my daughter co-sleeps and the other was an office I rarely used. Images added to show damage, including what the lightning did to our washer and dryer.

a year ago

We have been in a rental since 4/25/25. It has been a nightmare! From the moment we did the orientation. We have been sick since the day we moved in. I have a number of mold kits showing tons of mold. There are ceiling water stains throughout the house. We were told by the Invitation Homes orientation gentleman to NOT WORRY about them when we told him. We also had to deal with live spiders in all the closets. The bathroom was disgusting with a film all over the walls with dirt and dog hair. The AC ducts have black mold on them and two vendors have already submitted quotes for replacing the air ducts. Invitation Homes keeps sending different vendors to get different quotes on it. Meanwhile we’re sitting here getting sicker because they’re delaying trying to find a cheaper option. While my family and I are breathing in black mold 24/7. The work order for the AC/mold has been going on since 5/29. We have a hole in the ceiling with half a gallon of water from the leak in the tarp (seen in video). We have holes in the outside and inside of the home from the plumbers to replace the cold water line on one side of the house. Still waiting on that to be finished. Waiting for the vendor quote to be approved. We found that there was a leak because of an insane water bill. City came out and said we had a leak on our side of the meter and turned off the water. That was three days ago. We also found out the previous tenant reported the leak on the move out! Invitation Homes didn’t even fix it prior to another tenant moving in. We also have a spider infestation (no matter how many times we have sprayed). Pest control said it’s the worst spider infestation he has seen in his three years. All smoke detectors are well over 10 years old. There also a handful of other things. I am beyond frustrated and over this. Anna the property manager has been nice but it appears nothing gets done. This whole experience has been unprofessional and ridiculous. We’ve been here for less than two months and have had over 17 work orders. If I would have known about all this I would NEVER have moved here. Sadly we will not ever rent from Invitation Homes again.

2 months ago

WHATEVER YOU DO, DO NOT RENT FROM THIS COMPANY!! They could not care less if your home is habitable or not. Even in their "nice" homes, they dont care one bit. Everyone in this company should be forced to be treated the way these people treat their tenant. If you have an issue in with your property, GOOD LUCK they will drag it out as long as possible. Water heater goes out, takes over a week. Fridge goes out, we are on day 4 with NO UPDATE. Have called in 10 times and they just say its escalated still nobody assigned. This company should not be allowed to own homes.

4 months ago

Honestly I never had an issue with invitation homes in general, they’re pretty good with everything and I’ve had multiple maintenance requests in the past where the people were friendly & took care of the issue in a timely manner. This one star review is for a maintenance worker that services the Fate, TX area by the name of William. He’s an embarrassment to this business! This man was supposed to fix my stove over a month and half ago, and ordered the part which arrived a week after the first visit and then he completely dropped the ball on us. We reached out multiple times with no response, when he showed up today and I asked why there was no communication, he left my stove as is unplugged in the middle of the kitchen and stormed out slamming my doors when there were children present. This is unprofessional and inappropriate. To be without a major appliance not able to cook or feed a family of 6 at home is absolutely unacceptable, and furthermore to have employees with a temper like that who create an unsafe environment around a woman & children is even worse! That man is unstable and I’ve filed a complaint but it doesn’t seem like corporate cares enough to do anything about this man’s actions! All they can do is make sure that he doesn’t come back to my property for further issues. I hope you guys have enough sense to look at the employees who you are hiring and rectify this issue. I’m still waiting for a callback from corporate but this is one of the worse experiences I’ve ever been through as a tenant!