TruGreen

2 years ago

This company is absolutely the worst. I wish I could give them a negative rating and get back all my money paid to them and the money, time and effort that I’ve had to pay to treat and reseed my lawn which still looks terrible to this day. TruGreen recently serviced my front and back lawn and completely destroyed my grass by burning it out to a place that seems to be no return. Prior to their arrival, my grass was beautiful and thriving as I had another company reseed my lawn earlier in the spring. It was so beautiful before TruGreen arrived that people complimented my lawn all the time and neighbors were trying to get their lawns to resemble mine. When I called customer service to complain about the issue, they had the audacity to send out the very same technician that destroyed my lawn. WHO DOES THIS???!!!!! When the technician saw the damage that he did, his jaw dropped and eyes popped out, and he said I made sure I over treated for weeds every where so I wouldn’t miss a spot. He then walked around as if he was taking pictures and I observed that he was not taking any. When I asked for a manager to come to visit and follow up with me because something needs to be done to rectify the damage they’ve done such as the company reseeding or applying sod, he snickered and said oh yea…I’ll have my supervisor come out to follow up the next day. The very next day, I never received a call, email or telegram! When I called to follow up with customer service, I was told that a manager would come by the day after I was told a supervisor would be following up. No one ever called me or came by my home to follow up. WHAT PROFESSIONAL COMPANY DOES THIS???? When I called back TruGreen and mentioned all that transpired, I was told by the rep. that there was a note on my account that a supervisor did call me. When the rep. read the comment they said it was complete gibberish where they could not make sense of the note in the system after it said the supervisor called me. No one ever called me, emailed me or followed up at all. TruGreen is absolutely horrible!!!! They are unprofessional, their workers are incompetent and they seem to be intentionally destroying people’s lawn from what I experienced and have been learning about their atrocious business model to destroy people’s property to get more business from others who have used their service as well. I will be sure to tell everyone about my awful experience with them. STAY AWAY FROM TRUGREEN if you know what’s good for you!!!!!!!

2 years ago

I have used TruGreen since my yard was new 2 years ago. I have an irrigation system that is properly utilized and I pull early season weeds by hand to ensure that anything that is missed is quickly minimized. TruGreen has failed to ensure that my yard has the proper nutrients to survive and has even taken steps to destroy my yard. Here are the results. The last time they came out they destroyed my front yard by spraying a bunch of non-selective on it while not addressing the week problems on the sides and back of my house. I need someone from corporate to contact me about replacing my sod.

4 months ago

There is no structured pricing. They charge what they want. They DO not look at your address via satellite. I called the 800 number (call center I guess) and they gave me a price based on satellite images. They sent me email confirm right away. I spoke to my neighbor who also started with them. They quoted him $300 less than me, even though his yard and shrubs are 3 times bigger than me. I called back and the rep said they didn’t properly review my property. The rep quoted me a lower price based upon visits I actually need. She scheduled the first visit and said I would get an email confirm immediately. Spent almost 2 hours on phone. Never got the email and called back. The rep told me that I will be paying original price. She saw I spoke to a rep earlier but did not see details and cannot listen to recorded conversation. I asked for a manager which she tried not to connect me with. The manager gave me a 3rd price which was not relevant to the amount of visits I need. I have a small lawn to be paying almost $1000 This is not a real company with transparent pricing and reliable customer service.

a year ago

Hi Trugreen. Can we do something about my backyard that is full of weeds. I’ve been with Trugreen for over 20 years and year after year, the service is getting worst. Trugreen technicians come regularly to treat the yard then send the bill for their services, but no improvement.

a year ago

No stars would be accurate at this point. We have a commercial account which we have had for years. But, they have failed us this year. We have lost thousands of dollars in sod because they can't control the chinch bugs. Just look at the video of the infestations that they claim was treated three weeks ago. These bugs are happier than ever! Can't get anyone to answer the phone at headquarters and our local office is useless. Meanwhile, our 22 acres is being eaten alive!