Hyatt Hotels Corporation

7 months ago

We had nights booked with points that we had to change due to our 4 month old illness. They assured us that it should not be a problem and told us the dates were changed. We flew over 10 hours on their promise and when we reached the destination city and hotel, they refused to honor our reservation and punted us to call their customer service. Shameless company, and disrespectful staff. I can’t believe you would treat your customers traveling with a little baby in this manner. I will personally NEVER use them again.

3 months ago

Extremely disappointing and unacceptable customer service. I called Hyatt only to ask about the possibility of changing resorts and clearly told the representative, Erik, that I needed to speak with my husband before making any decision. Despite that, he cancelled my original Dreams Vista reservation and rebooked me at Riviera without my knowledge or authorization. I was then told I had to pay an additional $3,000 for what I considered a downgrade—from a two-bedroom Preferred Family Suite with a plunge pool to a regular deluxe room with two beds and a much smaller plunge pool. After hours of speaking with multiple representatives and supervisors, no one was willing to take responsibility or fix the situation. Supervisor Pappy was dismissive and disrespectful, and Richard Rodriguez repeatedly told me my only options were to pay the extra $3,000 or have my reservation cancelled again. I got married at a Dreams resort and had wonderful memories of the brand, but this experience has completely changed my opinion. I will not stay at a Hyatt-affiliated resort again and will advise my friends and family to avoid them. No customer should have to deal with unauthorized reservation changes, threats of cancellation, and this level of customer service.

a year ago

Don’t believe their sustainability reports. (based on a recent resort visit). They ignore the two main elephants in the room: the high use of fossil fuels (despite many being ideally located for solar water heating and PV panel electricity) and massive single use plastic bottle waste (when cans are easily available and more recyclable).

7 months ago

I would like to inform you all about the exceptional service one of your employees delivers @ the Hyatt place munter location on Calumet Avn. Her name is Patricia she is awesome going above and beyond customer service she greets us with a smile every morning. If the are any concerns she's on it immediately without hesitation she delivers professional customer service and I feel she should be recognized I'm here with my company and again we travel threw many states and practically live in Hotels she is awesome

7 months ago

If you are considering a legacy/timeshare purchase here, please look elsewhere. What started as a gift from our grandparents in 1987 has become a "financial prison. Despite our account being paid in full with zero debt, Hyatt/The Welk refuses to let us out of our timeshare. We have spent all of 2025 contacting Hutch Farrell who promised an exit when we filed a BBB compliant, but when we excepted his promise as a solution the BBB compliant was closed. Now both he and Exit Services says they have no "no options." Hyatt is happy to take your money but offers zero transparency or deed-back solutions for long-term owners. Do not put your family through this stress.