Choice Hotels International, Inc.

3 months ago

Payed in full for both rooms at the beginning of the trip and now the front desk wants us to pay more than the charges on the receipts show. We have a flight to catch and it’s crazy we have to deal with this when we payed upfront to avoid any trouble. Daniel Patel was the host during this experience. Comfort inn pcb

2 months ago

If I could rate this 0 or less, I would. Don’t stay here. The staff and owner are very unprofessional. We paid for a 2 night stay at the Comfort Inn in Hobart, Indiana. Storm took the power out in our home. We have small children, it’s hot and humid averaging between 80-90 degrees. At 10:30am the 2nd day of our stay, a tornado warning prompted us to seek shelter. We evacuated our room before 11am. Hotel didn’t have a basement, so my children and I sought shelter in the lobby bathroom. Storm took the hotel power out. We couldn’t access our room that contained our personal belongings because the key cards do not work when the power is out. We had to resort to staying in our car to cool down, while hoping for the power to come back on. At 7pm we entered the lobby to check if the power had returned, and it hadn’t. Staff member had to help us access the room just to get our stuff out to find a hotel that did have power. The manager left her 21 year old staff member alone to handle this situation. I couldn’t get a refund then with the system being down. Since then, their power was restored. I have called the hotel, where I was abruptly hung up on, after being told the hotel manager is handling the refunds. Another time, they picked up the phone, set it on the counter, and simply didn’t return to pick up the phone. I have called Choice Hotels corporate office everyday to expedite a refund, or have some assistance in reaching the manager of the Comfort Inn, Sonia. Choice Hotels have been no help in reaching the general manager. Ive been placed on hold for 20-30 minutes, only to be transferred person to person and ultimately be forward to the initial customer service relations number I dialed from the beginning. I have emailed the general manager of the hotel, Sonia, and received no response. Now, the hotel isn't even answering phone our calls. Staff has been unprofessional. We just want a refund for the day we paid for that our family couldn't physically stay! Due to the hotel being without power and proper living conditions like air conditioning or lights, or even accessibility to the room. With the disastrous weather and small children, they had the audacity to say we can still stay in the room …. We paid full price for amenities we had no access to! And we expect full compensation for that! We need our refund in order to afford to seek shelter in a safe space. It is day 5 and our family still has no power. Choice Hotels… Comfort Inn… Please, Do better..

3 months ago

This place is not somewhere you would want to stay just for a simple comfortable stay. The carpet is hideous! Covered with stains, the door was off the hinges where the microwave and refrigerator is stored. The refrigerator doesn’t keep cool, housekeeping lied about us having the do not enter sign on the door so they wouldn’t have to clean my room. The person at the front desk is rude! The water in the room (faucet) & (shower) smells like chlorine! The front desk clerk said beware of the homeless ppl. They break into your vehicles; so it’s best to park by the cameras. I couldn’t afford to pay to stay somewhere else for 4 days. We had to stick it out here! I most definitely want a refund! This was at the Country Inn Radisson hotel in San Antonio Tx. Frontage rd. Next to the Car Maxx

7 months ago

This past weekend, my girlfriend and I had the great opportunity of staying at your facility in Southern Pines, NC. We had chosen the site for a girls weekend. It was a great choice (pun intended). We take girls’ trips at least once a year.This tradition has been going on for over 10 years. This facility is simply THE BEST hotel we have ever stayed in! We loved the breakfast, the fresh lemon water and warm cookies. The thing that stood out most was your competent and gracious staff. From Talisha at the front desk to Ms. Kay, who kept the breakfast bar stocked we had the best service and care. Vijay at the night desk was knowledgeable about the area and very helpful. I would certainly be remiss if I did not mention Summer, who kept our room immaculate and understood that women needed more towels. We loved the area and will be making another trip to your lovely hotel. Kudos to all!!

a month ago

My spouse and I stayed at the Comfort Inn by Dallas Fort Worth Airport last night as we had a flight early today. I must report that last night I saw a cockroach which I killed. This morning there were three more. I have pictures and videos. It was disgusting to think they could have crawled on us. I reported to the front desk clerk this morning and he didn't care, he told us we have to contact the corporate office.