Wm Morrison Supermarkets PLC

a month ago

Been shopping here all my life, and i think this is the best Morrisons has ever looked, and the range of groceries, homewares, and clothing are always really good. Some people are mentioning issues with staff and customers in the store - not sure you should comment on customers here unless it was egregious. But the staff I encountered today was absolutely delightful! The updated look and range of products is really nice. I do find that the grocerie range is a little more expensive than the nearest competitor Asda, but that also means you get a better range of more specialist, or just better (i.e. colourful tomatoes, not just red, chicory, fennel, rhubarb etc) produce. The FreeFrom aisle is getting a lot of new additions and updated ranges from the store brand, so that is really good. I'm gluten free, so I appreciate the range of items, and I do find the prices to be competitive. The only thing I have noticed, is the lack of electric scooter trollies. Which is really annoying because my disabilities have progressed, and I've been told by the hospital to use those scooter trollies. I haven't asked to see if they're just put away somewhere that people can't fiddle with them or something. Just bear in mind if you go on foot/bicycle etc, there is a rather long, very steep hill on the entrance/exit. So fair warning!

3 months ago

Couldn't believe it. A couple of kids were very obviously hiding behind a stack of toilet rolls in the toiletries aisle and throwing rolls across the shelves to the point that customers couldn't shop in this section of the store. Security was right there. Morrisons' staff was right there. I even spoke to one of the sales assistants, and she said something like 'yeah this happens all the time', and declined to do anything. So not only could I not access this aisle, but the staff refused to act in any way. I've attached pictures of the aisle that I took once the kids had gone. What's the point of security if they can't do anything? I'd also like to add that the customer service at this store is terrible, especially at the self-service machines, where the staff working in this section seemed annoyed and stressed, especially when you ask for basic assistance with the slow self-service machines.

5 months ago

I had an extremely unpleasant and upsetting experience at Morrisons today due to the extremely rude and presumptuous behaviour of a female staff member. She appeared to be aged between 40 and 50, with dark skin tone. I asked for a shopping bag at the checkout, planning to select the bag option on the payment screen after scanning all my items, which is the normal procedure for every customer here. However, this staff member kept standing closely beside me, staring at me the whole time in an intimidating manner. She spoke to me in a very rude, aggressive tone, claiming I was being monitored by CCTV and falsely accusing me of trying to steal the shopping bag. Without any reasonable enquiry, she snatched the bag from my hand, scanned it for me and forced my transaction forward to the payment page, even though I had not finished scanning all my groceries at all. It is completely unreasonable and unprofessional for her to assume I was stealing without any evidence. What makes this experience even worse is the obvious unfair targeting: she only kept a close eye on me while ignoring local customers around me. I strongly feel this is obvious racial profiling and discriminatory treatment. This kind of rude, biased and unprofessional behaviour is totally unacceptable for a Morrisons staff member. She humiliated me publicly and ruined my shopping experience completely. I hope the management will investigate this incident seriously, provide proper staff training on basic manners and equal customer treatment, and prevent such discriminatory incidents from happening again.

5 months ago

I shop at Morrisons in Leeds Merrion centre regularly. I am particularly happy with the variety of products they sell. I particularly like the More Card loyalty scheme where I am able to choose 'booster' products to give me a certain number of loyalty points which later can be exchanged for £5s to take off next months' shopping bill. It encourages me to try new brands that I wouldn't know about otherwise. I am also quite happy with the self-service checkouts, both for trolleys and baskets. There are enough of them and wait times are not usually very long.

a year ago

A really convenient supermarket right in the city centre. The store is clean, well-stocked, and has a great variety of groceries, fresh food, and essentials. I love the Market Kitchen – plenty of hot food options cooked fresh, perfect for a quick lunch or dinner. Staff are helpful, and it’s easy to pop in if you’re shopping in town. Gets busy sometimes, but overall a great spot!