Next PLC

3 years ago

I been today and seen lots of offers but the items most of the are like to be used one and cloths are rip off and shoes are warn already. I don’t understand why they seeking like this the Name under NEXT. Better go and buy charity shops or car boot than here

3 years ago

Not much collections. Looks clumsily arranged. Kids collection are less. Looks expensive for low quality clothes.

a year ago

Really poor service, staff knowledge and general customer service. Purchased an order online, returned within 28 days of collection as per NEXT’s own guidelines and policies only for staff to say they wouldn’t take the product back as it wasn’t within 28 days of it arriving to the store. Called NEXT customer service who were fantastic and returned the money to my account immediately, highlighting it was indeed correct that it is 28 days from collections not arrival in store. Took the item back into the store so it was returned and explained situation from a few minutes prior. Staff and manager useless, very much “We can only go based on the date it shows on the system” and can only see limited information. Upskilling needed. A shame when you have to advise staff of their own policies.

3 years ago

Used to be brilliant but now it's nothing more than an expensive charity shop. All items are not perfect now which is fine is that's how they wish to change the outlet store however they should at least be new/ clean. Sandals had dirty toe marks in, kids swimsuits had holes near the bum where it had been worn, bags had broken straps with bits of food/ bits in it from previous owner, bra that had been worn. Just awful. A number of customers whilst we were there said they wouldn't return and neither would I. Disgusting.

2 years ago

I bought a coat yesterday from this store and once i got home i had realised it was damaged and it could not be worn. The next day I went to exchange it in the store and they refused. The price of the coat was £31. I kindly asked the manager for an exchanged and she claimed that "all their clothes are damaged and they don't give refunds". I am very disappointed, i don't reccomend this store to anyone.