Biffa Waste Services

a year ago

🚨 Absolutely disgraceful company — avoid Biffa at all costs! Biffa is by far the worst waste management company I have ever dealt with. For THREE MONTHS STRAIGHT they have taken my money, happily sending invoices which I’ve paid on time, yet they completely fail to collect my rubbish. My bins are overflowing, my property looks like a dumping ground, and they simply do not care. Their customer service is equally appalling — empty promises, zero accountability, and no solution in sight. This is outright fraud: taking payments and providing NOTHING in return. I strongly warn anyone considering Biffa: stay far away from this incompetent, unethical company. They will gladly take your money while leaving you surrounded by garbage.

5 years ago

Terribly bad. On the odd occasion they do take your bin without you having to call several times a day, everyday. They just leave it wherever they please. This was left a million miles away from where they collected it.

2 years ago

Next to a company that I successfully sued & were actual crooks, Biffa are the worst company I have ever had the misfortune to deal with. My commercial waste has not been collected for several weeks although they have been paid in full, on time every month. They promise the world & deliver nothing! Now they are just not communicating at all but guess what, they've sent me an invoice for not emptying my waste this month! Absolute joke of a company. Avoid like the plague!

4 years ago

AVOID this Rubbish Company we have been customers of Biffa over 4 years during Covid 19 closure we still paid them even premises was shut for 18 months. We have to close our business due to effected by Covid Crises... guess what we have been send in this below via email from BIFFA: Should you still wish to cancel with immediate effect, we shall require a termination fee of 41% based on your current service charges. The current termination fee as of 31/03/2023 is £334.42 plus VAT. There is no any contract our contract was for 12 months back in 2019 which expired This absolutely Shocking & disrespect of customers we lost our jobs no money still we have to pay for leaving the premises Remember to read their contract before signing Please Check first they are just a rip off company with Robotic Team who just get paid from us. Within four years their services was absolutely nightmare every time missing collection or keep prices up without any notifications. Before was no choice we have to sign up with Biffa within our area (Spelthorne & Surrey) Now there's direct waste services from Council which is much CHEAPER & Better you must use them to avoid this doggie company. We have try to sort out with Biffa manager Mr Daniel Perkins he is just one way sales man just interested in commission. Most of fake 5 star's are given by Staffs of BIFFA on Google page AVOID AVOID AVOID zero star

4 years ago

Cancelling our account after a terrible service received over the past 6 months. Non-responsive and not reliable with their actions.