Connells Group

a year ago

Had a call from a lady in the Southampton office about letting out my spare rooms. Arranged an appointment, The letting agent never turned up and I never heard back from the lady in question over the phone despite complaining about the no-show - she promised a call back but I got nothing.

7 years ago

Extremely terrible property management customer service! We have a leaking toilet since Wednesday. I had complained and requested that atleast someone come in to just disconnect the main water for the toilet so we can stop wasting water until a permanent solution (as we are aware that they are slow) is made we are okay to use the other toilet. Stephanie listened and that's about it. I have called multiple times I was told a contractor will contact me on Thursday but no one called to date. I called multiple times on Friday to ask when the contractor will call but all I was told was that Stephanie isn't on her desk and she will call me back. And ofcourse that never happened! There is no service over the weekend and there was zero follow up or apology before going for the weekend break. They just ignored us! Hopefully they will pay the bill for extra water that is being wasted. Disappointed!

2 years ago

I have been trying to contact Connells for weeks now, ringing at different times of the day and no one ever answers. After being on hold listening to music for 2 hours the phone cuts off and you have to start again, and this I might add is their new phone system 😡. One very unhappy customer

9 years ago

Very agressive, money grabbing letting agent. I would never use the company and would advise any one I know to avoid using.

3 months ago

Appalling Service from WH Brown in Silver Street, Lincoln.. Whilst giving a true review of the appalling service from WH Brown in Silver Street, Lincoln l am somewhat dismayed to receive a reply from Connels regarding my comment to basically say "contact Connells review" Clearly this is a company namely Connels who do not take their true negative comments seriously! WH Brown in Lincoln however couldn't even be bothered to follow up as to the reason why we were distasfied with the lack of service, twice we went into the Silver Street office in Lincoln looking for a rental property for three RAF based professionals and twice we were given the big brush off, secondly we were sternly told by Lillie at WH Brown in Lincoln that we could not view anymore rental properties unless we'd viewed the very first one even though WH Brown cancelled the very first viewing on us after we'd travelled down to Lincoln from Sheffield. Thirdly WH Brown in Lincoln couldn't even be bothered to follow up with an alternative viewing date.. APPALLING SERVICE!!... STAFF WHO CLEARLY HAVE NO CUSTOMER CARE SERVICE WHATSOEVER!!