ServiceMaster Clean UK

4 months ago

Fantastic service at Colton Square, cleaning is completed to a high standard and nothing is too much trouble. The cleaning team report any issues we have so we can quickly action them, they are our eyes and ears and couldn’t keep the site looking so good without them. The manager of the team responds quickly and efficiently to any problem and the head office back this up with a good solid base

2 years ago

After a busy festive break hosting at home, my fluffy, cream carpets were in need of a refresh and some proper TLC. Andy from ServiceMaster Clean arrived bang on time and within minutes of assessing the condition of the carpets, got started with all the fancy kit! In just over an hour, my carpets were feeling, smelling and looking brand new! I also had a small stain which was completely removed (THANK YOU). I’m so happy with the finish! Can’t wait to get my sofas booked in soon! From start to finish the customer service has been amazing and has been so easy to arrange. I’d highly recommend ServiceMaster Clean to anyone looking for professional carpet cleaning.

3 years ago

We had Andrew come round and clean all our sofa, carpets , dining room sofa and hallway stairs. I have to say the difference is incredible and the price was unbelievably competitive. Will 100% have these guys again. Andrew was very informative and very thorough.

4 months ago

Highly recommend this company. Very good service provided to our clinic. Very happy and smiley team members also. Smiles by Gurms

3 years ago

Updated 25/05 following response: Am still awaiting for a satisfactory response from Customer Relations. Zero compensation offered. Company have not followed their 6 step guarantee process in that they did not take before photos. They have called me a liar by stating 'it's your word against ours'. The person who ruined my carpet knows full well he ruined it. I actually told him that area didn't need cleaning. They should be proving they didn't do this, not the other way round. I can prove I have not had a leaking radiator (their area manager already saw for himself the underlay near the radiators with zero evidence of a leak). The carpet near the bed was spotless which the area manager refused to accept and kept saying 'your word against ours'. I heard him scrubbing the carpet even after I'd told him it was 100% wool. Bad reviews and poor responses are not good for a customer service business! Peterborough branch, not Leicester. I arranged for a carpet clean of a specific area of my bedroom carpet (beautiful 100% cream wool). The operative took it upon himself to clean all the carpet and not just the area needing it and left it with weird stripes. I assumed they would hoover out but they didnt. I asked for a return visit and this time the carpet was scrubbed so hard the pile was ruined and it was left stained. They are now refusing to reimburse for my ruined carpet as they seem to think the radiator had had a major leak (2 of the valves are wet but there's no damage on the carpet so clearly haven't dripped onto the carpet - the major damage to the carpet is nowhere near the radiators). I am left with a ruined carpet and being told the operative is insisting the radiators had leaked. I have photos to prove the damage but the person who cleaned the carpet is refusing to take responsibility for ruining it. When he left after the second visit it was worse. My beautiful carpet is ruined. If you choose to use these people, take many before and after photos as they will do anything possible to avoid paying a claim if they ruin your carpet. The area manager has been around and is accusing me of lying by telling me 'I've clearly had a leak'. He couldn't explain the damage near the bed, told me it was probably dirty before (it wasn't) - breaking news, if it was dirty then you should have got it clean. Arrogant man who clearly had no intention of agreeing they are culpable. IF YOU LIVE IN PETERBOROUGH DO NOT USE THIS COMPANY.