Urban Company (Pest Control)

2 months ago

⚠️ Extremely Disappointing Experience with Urban Company — Premium Price, Zero Accountability I am extremely disappointed with my recent experience with Urban Company. I specifically booked a Luxury waxing service and deliberately chose a premium product because I have extremely sensitive skin. I clearly informed the professional about my sensitive skin before the service began. Despite taking these precautions and paying for a premium service, my skin was peeled off during the waxing service. What happened afterwards was even more disappointing. When I contacted Urban Company's support team, I explained everything that had happened and even shared a photograph of my injury. I was given two options: a refund or a medical consultation. I chose the medical consultation because my priority was getting proper medical guidance regarding the injury. I informed them that I would be busy attending a birthday party that day and requested that they let me know the approximate time of the doctor's call so that I could make myself available. Instead, I was told that the doctor could call at any time. The doctor called when I was unavailable. I immediately tried calling back, but there was no response. The next day, I was told that the doctor makes only two attempts, and because I could not answer one of those calls, Urban Company would no longer provide the medical consultation. Seriously? If a customer is genuinely seeking medical guidance after being injured during your service, is this really how you handle the situation? I asked them for another opportunity to speak with the doctor, and I also requested a refund. At this point, they refused to provide another medical consultation and said that, according to their policy, they could only refund the waxing service. I requested a complete refund, considering the circumstances and the fact that I had specifically paid for a premium service and product. Again, I was simply told: “It is not in our policy.” Policies are important, but customer safety, responsibility, and accountability should matter too. I chose Urban Company expecting a professional and premium experience. Instead, after paying more specifically because of my sensitive skin and taking the precaution of informing the professional beforehand, I was left feeling that once something went wrong, the responsibility was simply pushed back onto the customer. If you are charging customers a premium for a “Luxury” service, then the professionalism, safety standards, and after-service support should also be premium. I am not asking for special treatment. I am asking for reasonable accountability and proper customer support. This entire experience has seriously damaged my trust in Urban Company. Think twice before booking a premium beauty service simply because you expect better products and better professionals. When something goes wrong, the real test of a company is how it handles the customer afterwards.

3 months ago

I am extremely disappointed with the service I received today. I had a booking scheduled for 5:00 PM and paid for it in advance. Before the appointment, the assigned professional, Renu Devi, called me and asked me to cancel the booking because she did not want to come. I explained that I urgently needed the service, had already made the payment, and no other time slot was available. Despite this, she refused to come and even offered me ₹50 if I cancelled the booking myself. It is now 5:30 PM, and she has still not arrived. When I called her again, she simply said, “Maine aapko pehle hi phone karke bol diya tha, main nahi aaungi.” This is completely unacceptable and highly unprofessional. Customers book Urban Company because they trust your platform. If service professionals can refuse bookings after accepting them and ask customers to cancel, it defeats the entire purpose of using Urban Company. I have always considered Urban Company a reliable platform, but incidents like this seriously damage customer trust. If this continues, your ratings and reputation will inevitably suffer—not because of the platform itself, but because of the behavior of some service professionals. I request that you: * Investigate this incident. * Take appropriate action against the professional. * Ensure customers are not asked to cancel bookings for the convenience of the service provider. * Provide me with an immediate resolution and appropriate compensation for the inconvenience caused. I hope Urban Company takes this matter seriously so that no other customer has to face the same experience.

3 months ago

Avoid at all costs! Dishonest business practices and poor service quality. ​I am writing this review after being a loyal customer of Urban Company for over two years, having used them for various services including regular AC maintenance and repairs. Unfortunately, I can no longer recommend them. ​I have noticed a consistent and dishonest pattern in their service model. They seem to intentionally perform services in a way that forces you to book another appointment shortly after. They consistently wait until the 35-40 day mark—which is just outside their standard warranty period—to ensure you are forced to pay for a "new" service. ​This "cheap" tactic has been happening to me for two years, but I have finally reached my limit. My most recent experience involved a welding job for my AC that cost me over ₹3,000. Guess what? Just two months later, the AC is leaking again and needs the exact same welding work done. ​It is clear that they prioritize profit over quality and integrity. They are not interested in long-term fixes, only in keeping you trapped in a cycle of recurring paid visits. Save your time and your hard-earned money—look for a reliable, honest local technician instead. Urban Company is simply not worth the risk.

a month ago

Urban company is a fraudulent company. I booked their service for 3 or 4 hours and paid ₹384. Their cleaner came to my home and clearly stated that she would only do sweeping and mopping for four hours and would not do any other work like dusting. She then cancelled the service and left. At that time, only my children were at home, and I had some cash kept in the house, which later went missing—approximately ₹400–₹500. They also charged me a service cancellation fee and did not refund the remaining amount. Their chatbot says that the refund has been processed, but I have not received any money. I would strongly advise others not to use their service. Based on my experience, I am concerned about the safety and security of customers' homes, and I believe such incidents could potentially lead to theft or other serious problems. This is what happened to me, and I feel that I have been cheated.

a month ago

I am writing to express my deep disappointment with the way my bathroom cleaning booking was handled by Urban Company. The service was auto‑cancelled without any genuine attempt to contact me, and I was unfairly charged ₹200 as a cancellation fee. No one called me, no one arrived at the location, and yet the booking was marked as cancelled due to “unable to contact.” This is completely unacceptable and shows a highly unprofessional approach from your team. This was my first time booking a service with Urban Company, and instead of a smooth experience, I ended up losing my valuable ₹200 for absolutely no work done. This is not how a professional service provider should operate. Based on this experience, I will definitely not recommend Urban Company to anyone. It is far better to book a reliable local service provider than to depend on a platform that cancels bookings without communication and still charges the customer. I request an immediate reversal of the ₹200 cancellation fee and a proper explanation for this irresponsible handling of my booking.