Loblaw Companies Limited

5 months ago

Dear Sir/Madam, I am writing to file an urgent formal complaint regarding a serious incident at the Maxi store located at 2535 Rue Masson, Montreal. On April 22, I purchased a $200 gift card from this location. The card has never worked. I returned to the store multiple times, including with my child, trying to resolve the issue. Even after presenting the original receipt, I was kept waiting for over an hour and a half without any resolution. During these visits, I was treated in a disrespectful and humiliating manner by staff. I was dismissed, spoken to inappropriately, and at one point laughed at while asking for help. I was repeatedly told to “come back tomorrow” without any real attempt to fix the issue. As a result of this situation, I was unable to purchase food for my family and had to return home empty-handed after multiple exhausting visits. This caused significant stress and inconvenience to me and my child. Please note: - I have the original receipt - The gift card has never been activated - I have video evidence documenting the situation and staff behavior I am requesting an immediate resolution: - A full refund of $200 OR a properly activated/replaced gift card, AND - Appropriate compensation for the time, stress, and unacceptable treatment I experienced If this matter is not resolved promptly, I will escalate the complaint to the Office de la protection du consommateur and pursue further action if necessary. I expect a prompt and serious response. Sincerely, [Your Name]

3 months ago

I bought a package of four PC Thin pizza crusts yesterday. That will never happen again. I made a pizza last night. It was hard and tasteless and had more in common with a cardboard box than it did with real pizza. Surely, with all your record profits, you could fix this simplest of foods. Rick Book

a month ago

The PC Optimum Program is very frustrating! I rarely get the points I should have & I don't appreciate the policy that I can't use my points when purchasing milk or a variety of gift cards! I also don't like that a person has to spend a minimum of $10 not including milk or gift cards in order to redeem points! When I submit a points inquiry online they never provide the points I'm missing! It's almost impossible to reach a person at their toll free phone number for the PC Optimum Program! Disgraceful!

a month ago

Now more than ever it is important to know the origin of the product.Alll details. For safety first, but for piece of mind and a good feeling too. Showing Brampton location of the business - but hiding source of materials from public is a shameful practice. One can only infer that it is not Canadian - otherwise (hopefully) it would be prominently highlighted? thank o SCANada - for making our choices easier

5 months ago

I have been a loyal customer for many years. I shop every other day at least at Loblaws Heartland Mississauga. Finally I had 460,000 points, enough to purchase an item. According to PC Express I can only collect and not cash in. I went to straighten this out at the Real Canadian Superstore. Customer service tried to change my card several times, PC Express came to help and finally told I need to call customer service. 5 hours later I do not and never had an a account. They stole my points. Rip off even the case number that they sent to my email doesn’t even register. At the end after being on hold for an hour, speaking to their customer service. She was difficult to understand basically told me I’m wasting her time. I am not a point member. Just since Jan 2026, I have made almost 60 purchases and they don’t know me. Hello Walmart!