Best Buy Canada

a month ago

Amazing Customer Service ⭐⭐⭐⭐⭐ I had such a wonderful experience with Melissa at Best Buy. She was incredibly helpful, patient, and kind. She helped me choose the right PlayStation for my son and made the whole process so easy. Melissa took the time to answer all my questions and made sure I got what I needed. I really appreciate her excellent customer service and positive attitude. Thank you, Melissa, for making my shopping experience so much better! 💙

5 months ago

Went in to buy a new phone for my dad. Mandeep from the store was super helpful and very accommodating. He went out of his way to make sure everything about the purchase went smoothly. If other employees in this branch are also like this, then I have all the more reason to recommend visiting this store.

7 months ago

Hello! We were here looking to get a Lenovo laptop but no one was in the area to help us. We went to the desk near Bosch where a staff was helping an elderly couple and he said he would help us get someone, but we were still left unattended. I tried waving my hands around but there was just no staff around. Hoping this would get noticed, thank you :)

6 months ago

I had a very disappointing experience at Best Buy, specifically with Geek Squad. I approached a staff member (Andre) with a simple request—to show me how to open a remote to change the battery. To my surprise, I was refused and told I would need to pay $40 upfront just for that basic assistance. This was shocking and honestly quite frustrating. What should have been a quick and helpful interaction turned into a negative experience. The staff came across as extremely unfriendly and unhelpful. Definitely not the level of service I expected. I then walked to Crystal Mall just 3 minutes away. The staff greeted me with a warm welcome and assisted me immediately—no extra charge just to help. I only paid $3.41 for a new battery and received 100% satisfactory service. The contrast in customer service was unbelievable. One place tried to charge $40 just to show me something simple, while the other solved the issue quickly, professionally, and kindly. I know which place I’ll be returning to in the future.

3 months ago

I bought a laptop today and Sid helped me for showing options. He really gave me an amazing deal. I truly felt like he is caring about customers not to only organization. Great job and customer skills.