MTY Food Group Inc.

a year ago

To the District Manager and CEO Mr.Stanley Ma, of Allô Mon Coco on Decarie, Today, my husband and I went to this location for breakfast at 3:30 PM. After waiting a min at the entrance, one of the waitresses stared at us and then informed us that the kitchen was closed—despite the restaurant’s advertised closing time being 4:00 PM. This was frustrating and disappointing. I clearly remember, nine years ago when my father ran Tutti Frutti, our district manager was extremely strict about kitchen hours. We would close the kitchen no earlier than 3:00 PM, and even then, only 5 minutes before closing. We never refused customers 30 minutes before the end of service. It’s poor customer service and poor management to shut down early and turn guests away, just so staff can leave sooner. That mindset sacrifices revenue and damages the restaurant’s reputation. Yes, I understand last-minute customers can be frustrating—but that’s part of the restaurant business. No restaurant should close the kitchen half an hour before the posted closing time. I’m still in the restaurant industry, and we close at the time we advertise.

7 years ago

I really liked their restaurants but I'm really upset about the way they dealt with dagwoods points. I had the equivalent of 3 large subs (min 21$)and after mty took over, I had 1.14$ in mty rewards... I thought there could have been a mistake and contacted mty by phone and by email but got no answer back. Needless to say I will never go back to any of their restaurants considering they have the worst customer service available.

7 years ago

My Spouse and I had the Deluxe Burger specials on November 7th. Amazing price for a full Table d'hote, including soup of the day or the outstanding Potato soup. I had the French fries and my Spouse had the baked beans. It comes with dessert of the day and coffee. We were served by JOHN P. He does not write anything down, but everything arrived exactly the way we wanted it. Also on October 17, 2018 my Spouse had the Louisiana Chicken Table d'hote and I had the Burger. We were served by CHRIS W. He gave us amazing service. The lunch-time menu has excellent prices and great value. We come to Baton Rouge, Decarie location once a week.

6 years ago

Cheap company and bad culture. Used to be a franchise of MTY, the company was trying to charge money from everywhere. E.g. They ask you for a deposit of 10k and it will take you lots of more time (6 months+, they will find some excuses anyway) than they promise to get the deposit back and they will not return back the same amount. You will also pay for the fee that they are supposed to pay.

7 years ago

went to get a 25 peoples voucher for the guys except the owner told me that the company will close its door soon. too bad for the employees