Latham Pool Products (Canada)

4 months ago

Paid a lot of money for this 40’ fibreglass pool. After installed, cleaned and opened the following Summer. Noticed a defect (as seen in photo), brought it to our installers a few times but nothing was ever done about it. For the price of these, you should have diligent Quality assurance inspecting prior to sale. If you are selling a defective or damaged product, then it should have been discounted and we most definitely should have been notified. Brutal 🤦‍♀️

5 months ago

Latham use to be so good for liners when Mike Harp was in the design room whoever replaced him as he seems to have moved up severely sucks at that job I been measuring liners for close to 18 years and never had issues the last two years very liner gets kicked back and I need to go and double and triple check measurements that are always what I say they are. It’s extremely infuriating costing me time money and delay for my miners coming in and makes me look stupid to my customers. You all need to fire whoever took over cause je sucks and this has been the worst thing to deal with the last two years makes me want to stop doing liners or switch to menga

7 months ago

Approx 6 year old rubber covers for stainless springs of winter safety cover are cracking and deteriorating. Latham will NOT offer no charge replacements.Instead want to charge me $ 80.00 plus tax.Not very good customer relations.Will not recommend to others.

7 years ago

If you are considering a new pool or a replacement liner STAY AWAY from Latham Products. Our pool was installed in the fall of 2016 and we covered it 2 weeks later. In the spring of 2017 we opened our pool and started using it at the end of May. By the end of the season this is what our liner looked like. It is severely discolored above the water line and Latham won't consider any type of warranty claim. I have heard every excuse from chemicals being wrong to the sun exposure causing it. I take a water sample to the pool store every 2 weeks and have never had an issue with chemicals. The liner on the south side of the pool looks like new. I can rub the print right off of the liner. It is defective and they will not acknowledge it. STAY AWAY from their products.

5 years ago

Terrible communication and experience. Our fiberglass pool cracked after about 12 years. Latham's warranty is pretty limited and doesn't cover surface cracks. Their quote for repair was listed as including 'all labour and material', but they omitted that I was responsible for draining and bracing the pool. They don't provide this service either, and it's nearly impossible to find someone to do this. Fiberglass pools are seen as a great product with a lower total cost of ownership, but if you have an issue it's extremely difficult to get it repaired. I tried for 2 years to find someone.