JELD-WEN Canada

a year ago

We have a new home full of the Hybrid windows, vynal with aluminum cladding. In a years time, we have 10 of the 35 sashes being replaced under warranty as the cladding is splitting at the corners. Even though warranty is covering this, I'm very dissatisfied with the number of them with problems and have 0 confidence in the product. This comes after a fight over 3 Siteline patio doors, which were damaged and garbage. They did take them back though. Wish we had never chose this company. Update a year later, had to sue the installers.... Jeld-Wen produces installation reports that they will not share for us and tell us we have no "legal" line to Jeld-Wen for support, we have to go through the purchasing company, who we had to sue to fix the installation Jeld-Wen said was bad.

3 years ago

VERY poor service. We received our French doors with a MASSIVE amount of damage. It has been 99 days since we were told that our claim had been approved. We still haven't had them repaired. It has been 20+ days since we have last heard from Jeldwen when we were told that the doors were in and we were waiting to have them scheduled to be changed. After many emails Jeldwen has completely stopped responding to our emails. So here we are now well past when Home Depot will do anything for us, and a renovation that is complete and we have massively damaged doors. If you would like to reach out to me and get back to me I would LOVE to hear from you. I've tried emailing and messaging on Facebook.... you have my information.

3 years ago

We got new style windows from JELD-WEN. The cost of the windows $900-$1200 each and we bought them through Home Depot. It has been a month and half now and JELD-WEN tell Home Depot that the windows come like that (see in the pics below.) I show the pics to a lot of builders and they said that they have never seen anything like that before. I regret buying from JELD-WEN. We had another option (Farley Windows) and they are $175-$200 cheaper than JELD-WEN AND 110% better in quality. I am stuck, it has been 3 months and they have told me nothing.

a year ago

Edit. Finally had them fix the busted latch and all is good. Repair guy was very nice and did the job quickly. Increased to 4 star because of this. Windows are pretty good so far. Problem i have is with the warranty department. I filled out a web form Oct 2024 asking for warranty help with a latch that wasn't working right. Received email that said they have my complaint and will get in touch with me. 8 months later I called in and they had no record of any warranty web form so we started the whole process again. Seems this is an issue as indicated in many other reviews.

2 years ago

Purchased a simple single hung Jeld-Wen window online through home depot. Took 3 weeks to arrive. It was inoperable as soon as installed. Lifted window the sash came apart, would not come out of frame, totally useless. Contacted Jeld-Wen for service and was told 4 weeks, followed up just now and told Sept 19th. My message don’t buy Jeld-Wen windows, if you have problem with product service takes months. Very disappointed and I am a patient person Update A very helpful technician did come and service window Here’s the rub, the window design was not one he’d seen before. He fashioned a fix and the window operates but I am concerned about how reliable this window will be. Big thanks to technician but if I knew what I know now then I would not has chosen Jeld Weld