Domino's Pizza Enterprises Limited

3 months ago

I went to place a online order for 2 of the $10 box meals, but it would not process. So I went in store to purchase the 2 pizza's, thinking it would be the same price as on line. I didn't realise that I was charged extra for the 2 drinks. (this was not mentioned to me when placing the order. (If I realised that it would be $9.90 for the drinks I wouldn't have purchased them) On arriving home the pizza's were not the best. The Steak, Carnivore.. well the steak was burnt, and well lack of it as well. the Mega Meat lovers..well lets say the toppings didn't go out to the edge of the pizza base. a lot of sauce though.. too much over powering. I approached the store and spoke to the manager with my concerns, he was rude, not helpful.. no mention of a refund or nothing. I will never approach this store again and will be posting about this on social media, to let people know of this. Also while I was there, there was a lady that had issues about her pizza and the lack of empathy was disgusting. i even stayed back to assist her. Update, the Cannon hill store did contact me asking for more information which i provided and have had no responce from the store what so ever. I am highly disappointed with the customer service/manager

3 months ago

On the 20th June 2026 I ordered 2 pizzas from Kingscliff Dominos at 6.30pm after a long day of renovations. With calls back and forth, as driver was lost, I reside across from Surf Australia and a well known gym Movement. At 8.30pm I received a phone call stating "unable to deliver" and hung up.; This was not my first delivery to this address. Monday, checked website supposedly open, however no answering of the business telephone. Tuesday decide to visit the store and was advised by a tradesperson that the business was closed until Friday afternoon On Tuesday the following week I visited the shopfront and met a young man, (Manager), who was aware of my situation. Advised he was unable to refund me cash so took my BSB and ACCOUNT number. Also, my partner's phone number and advised the money would be back in our account within 3 days or would ring and update us, well that was to no avail. The money has not been refunded ($46.00). Spoke to another Manager who basically advised I will not be getting a refund. To say the least, I'm very disappointed with the outcome of this situation. All I have asked is for my $46.00 to be returned to me, as you were unable to provide my meal within two hours. I am disappointed that it was a known issue on the 20th June 20206 with Management, so I ask why the transaction was not reversed. I also ask you? "why am I doing all the footwork to obtain the return of my $46.00". Also, bringing to your attention today is the 5 July 2026 and I'm still chasing my delivery refund from the 20 June 2026. I am looking forward to an early response to this matter within 5 working days.

6 months ago

Subject: Formal Complaint & Escalation – Serious Breach of Order Handling and Customer Service (Domino’s Plympton) Dear Sir/Madam, I am writing to formally lodge a serious complaint and escalation regarding my experience at your Domino’s Plympton store (ABN: 57 622 355 800) on 31 March 2026. At approximately 5:30 PM, I placed an order (Order No: 102, under the name “Shaz”). Upon arrival to collect my order, I was informed by your staff member, Alicia B, that my order had already been collected and paid for by another individual. This is not a minor oversight — it represents a fundamental failure in your store’s order verification process. Handing over a paid order without confirming the customer’s identity (name and/or contact details) demonstrates a serious lapse in operational controls and raises concerns about how customer transactions are managed within your business. Equally concerning was the conduct and attitude of your staff member when this issue was raised. Rather than addressing the matter professionally, I was met with a dismissive and unprofessional response. As a regular weekly customer, this level of service is completely unacceptable and falls well below reasonable customer service standards. As a direct consequence of your store’s error: We were forced to wait an additional 30 minutes for the order to be remade My children missed their scheduled after-hours commitments due to this delay Despite the inconvenience being entirely caused by your staff, there was: No genuine apology No accountability taken No attempt to provide a basic service recovery or goodwill gesture This demonstrates a clear disregard for customer time, experience, and basic service expectations. I wish to be clear — this matter is not only about inconvenience, but about systemic failure in process and customer care. If orders can be handed to the wrong person so easily, it raises broader concerns about your store’s operational integrity. If this matter is not addressed appropriately, I will have no hesitation in escalating this further, including lodging a formal complaint with relevant consumer bodies such as the ACCC, as this may constitute misleading or negligent service practices. I now request the following: A formal explanation of how this incident occurred Confirmation of what corrective actions will be implemented to prevent recurrence Appropriate acknowledgment of the inconvenience and failure in service A copy of the tax invoice is attached for your reference. I expect a prompt and substantive response.

7 months ago

Hey, I leave the feedback on your website as well. But I don’t know if the manager got that or not, so I wanted to email as well. On SUNDAY night at 8:30 (15/03/2026) someone namea JAMES on duty spoke with me very rudely. As I got burnt pizza last Saturday and then I call at the same time when I get home and open the box, the guy told me that he was sorry and told me to take a picture of pizza and next time when I order he will get one pizza compensation for me. So I called today and the JAMES spoke very rudely and told me he can’t do anything because it’s over a week now. Like seriously, why the guy on last Saturday told me this and he accused me that I am lying, like seriously BRO, I don’t want your free food but Atleast I expect good quality of food If I paid. Give me what I paid for??? Not good at all. I attached the photo manager or franchise and head office should see this

8 months ago

Very disappointed we got eight pizzas last night. Hardly had any sauce if not none toppings weren’t very good. We always get Domino’s and love it. We find it better than Pizza Hut. Well I don’t think we’ll be getting it ever again. We’ll be looking elsewhere because it was just not worth it. Hardly anything on it and some of them were burnt. Not happy whatsoever.